Refund Policy

1. Overview

This policy explains when payments to SPRED SOLUTIONS, a business of SPRED EVENTS LLP, can and cannot be refunded. It should be read together with our Terms & Conditions.

By making any payment to us, you confirm that you have read, understood and agree to our Terms & Conditions and this Refund Policy.

2. Deposits

The 50% deposit is non-refundable in all cases. It secures a place in our schedule and covers the planning and design work that starts as soon as your project begins.

3. Balance payments

The remaining 50% is due before launch. Once your website has been launched or handed over, payments are not refundable.

4. If you cancel a project

You may cancel a project at any time by telling us in writing. The deposit is not refunded, and any work completed beyond the value of the deposit is invoiced and payable. No other refund is given for amounts already paid.

5. If we cannot complete your project

If we are unable to complete your project for reasons within our control, we will refund any amount you have paid for work we have not yet started. The deposit is not refunded, but we will hand over the work completed so far.

6. Hosting, maintenance and other recurring services

Recurring fees are paid in advance and are not refunded for the current period, including when a service is cancelled part-way through. Cancelling stops the next renewal.

7. Third-party costs

Fees paid to third parties on your behalf, such as domain registrations, paid plugins, stock images or licences, cannot be refunded by us once purchased.

8. Requesting a cancellation

Cancellation requests must be made in writing to enquiry@spredsolutions.com, stating your name, company and invoice or quotation number.

9. Contact

Questions about this policy can be sent to enquiry@spredsolutions.com or +65 8088 1851.